Saturday, February 11, 2006

Customer Service Rant (Version 2.0)

So...as many of you know, I am remodeling a couple of bedrooms at the Garden Valley Place (GVP) into a quilting studio for Stitch. I'm far enough into the process to be thinking about getting flooring. From day one of this project I wanted to put down either solid wood or engineered wood flooring. Specifically, I wanted the same brand of flooring that i/o used as it was of impressive construction and nice looks. Some time ago I was pleased to find out that a flooring company over in Meridian handled Century Flooring.

Well, to make a long story short, the local Century dealer did their damnedest to ensure that we didn't buy their product. It's not a short drive to their place of business and we made three attempts to check out their products. They were always closed despite their posted hours of biz.

As it turns-out, a new hardwood flooring place just opened up over near Costco. I had heard good things about their selection so Stitch and I went over and found some really nice solid hickory (3"x.75") stuff. The folks at that place practically fell over themselves with offers of free training and cheap rental of a floor nailer as well as advice on underlayment and their ability to store the flooring (for free) for awhile until we needed it. Their prices were not super-cheap...but for hickory they were pretty decent. So anyway, I ordered 300 sq. ft. from them for the studio. You can be sure when I'm ready to do the rest of the place I'll be back there.

Another instance of impressive customer service was from an online flooring place. www.ifloor.com shipped us a boatload of samples. I still think that Century Flooring is super-duper, top-notch stuff...but they need to find a new dealer for the Boise area. Or maybe iFloor or NextToCostcoHardwood will start selling Century Flooring...

5 Comments:

At 2/11/2006 02:46:00 PM, Anonymous Anonymous said...

INTERESTING FACTOID....WHEN A PERSON FROM ORANGEVALE MOVES TO GEORGETOWN, THE IQ'S OF BOTH PLACES GOES UP.

SUAVE GEORGETOWN STUD GIVES GEORGETOWN BEAUTY QUEEN HIS 'CANT MISS' COME-ON LINE.....'NICE TOOTH'.

 
At 2/11/2006 03:26:00 PM, Anonymous Anonymous said...

In Garden Valley you become engaged to a girl by giving her her very own set of tire chains. Nice.

 
At 2/12/2006 12:58:00 PM, Anonymous Anonymous said...

Wait a minute. Arm-Pit-of-the-World-Dweller is telling Georgetown jokes? How about the Tri-Cities logo: In the Tri-Cities you don't lose your girlfriend, you just take turns.

 
At 2/12/2006 01:12:00 PM, Anonymous Anonymous said...

Timeless truism: "The Tri-Cities isn't the armpit of the universe...but you can see it from there."

The Chief told us a visitor to the T-C said this many years ago.

 
At 2/13/2006 11:38:00 PM, Anonymous Anonymous said...

I WAS JUST TRYING TO BRAG UP ORANGEVALE. LIVING IN THE ARMPIT, WE CHOOSE TO EXPLAIN THE SMELL AS COMING FROM THE PULP MILL OR THE POTATOE PLANT. WHERE DO YOU THINK THE PEOPLE ACROSS THE RIVER GOT THE NAME 'DOWN WINDERS' FROM? HERE.

 

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