The Customer Service Rant
Newegg spoiled me, I guess.
Today I went over to U-Haul to get a couple of propane bottles filled. I pulled-up to the big tank, stepped outta the jeep, and unloaded the bottles. Usually, there's someone there to help almost immediately. Today was an exception. There was an employee about 30 feet away washing one of those orange/silver U-Haul trucks but he seemed too engrossed in the complexities of his job to help us. You know the type...you know he has seen you...you know he knows you've seen him...and yet his mind has started running either the "That's not my job" or the "Maybe if I ignore them they'll go away" software routine. My mind started running the "what a dumbass" software; part of which is walking to the office to fetch some help. After entering the office, I found the whole staff busily, and I mean busily, working on stuff despite the fact that I was the only customer. After they all attempted maximal avoidance of eye contact, I cut to the chase and directly accosted one of the dudes who said there would be somebody out to fill our tanks "in just a second". So I went back to the jeep and after a few minutes one of "I'm a afraid of eye contact" office guys slowly ambles out to the propane tank. All this time he's giving the evil eye to TruckWashGuy. I swear there was this palpable "intelligence vacuum fog thing" surrounding both NoEyeContactDude and TruckWashGuy. I was just glad the guy was able to finally fill the tanks without blowing us all up.
Saturday, February 11, 2006
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3 Comments:
MAYBE THEY WERE AFRAID THAT THEY WERE GOING TO GET BLOWN UP!!! THAT GIVES YOU A LOT OF CONFIDENCE IN THAT BUSINESS. WE SHOULD REMEMBER THAT WE ARE DEALING WITH THE PRODUCT OF OUR PUBLIC SCHOOL SYSTEM. THATS WHY I DONT THINK YOUR KIDS WILL HAVE ANY TROUBLE MAKING A LIVING, NO MATTER WHAT THEY CHOOSE TO DO. ERINS BEEN ASKED BY MGMT. TO APPLY FOR THE NEXT MGRS. JOB.
That reminds me of the previous time I went to U-Haul for propane. I had that big 100# bottle from the garage and the "professional" asked me how much propane to put in. As it turned-out, he put too much in and left no vapor space at the top. The result was a frozen regulator and a heater in the garage with a 2' tongue of flame shooting out the front. After I vented a gallon or two in the back yard, I reconnected the heater and all was well.
I don't know what their story was. Maybe they got nervous when I jacked a couple of shells into the 12-gauge...this is still Idaho, after all.
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